Technical support services are being strategically outsourced as global companies discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs of ownership and reduced risk.

You can outsource technical support services , secure in the knowledge that a pool of trained and experienced engineers are available 24×7 to provide your customers technical support through a multi-modal user interface using the web, email, chat or voice and personal presence, within agreed-upon response times and levels of quality.

Offline Technical Support:
Where our IT professionals make a physical visit to support you to find the best solutions and alternatives for your difficulties in these fields and all related to:
> Networking constructions, maintenance and troubleshooting.
> Computers maintenance, security solutions, software and hardware issues.
> Backup services.
> Data recovery services.
> Servers maintenance, security, compatibility beside software and hardware issues.
> computers parts compatibility and drivers software solutions.

Online Technical Support:

A Technical support center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application. The Technical Support Center/ IT Helpdesk provides offshore technical support services to customers of products and services through multiple channels like email, chat, voice and the web.

The Technical Support Center is alternatively referred to as the Helpdesk or customer support center. Terms such as IT response center, customer interaction center, contact center, resource center, service desk and IT solutions center are also widely prevalent in the field to refer to dedicated teams that systematically handle the entire spectrum of technical support services.

• > Software usage / problems support
• > Application / desktop queries
• > Product related problems/queries
• > Installation support
• > Connectivity related problems
• > Troubleshooting support